Thank you for choosing ProstaVive. This page explains how shipping works when you place an order through the official ProstaVive website and what to expect during delivery.
1. Order Processing
After we confirm your payment, our fulfillment team typically processes orders within 1 to 3 business days. Orders placed on weekends or public holidays move into processing on the next business day. You will receive an order confirmation followed by a shipping notification once your package leaves the facility.
2. Delivery Timeframes
Delivery time depends on your location and the courier service:
- Metro and urban areas: usually 2 to 5 business days
- Non-metro or rural areas: usually 5 to 8 business days
External factors such as weather conditions, holidays, or high order volumes may cause occasional delays.
3. Shipping Charges
Shipping costs depend on your delivery address, order size, and current promotions. Any applicable fees appear clearly at checkout before you complete payment. Some orders may qualify for free shipping based on current offers.
4. Order Tracking
Once your order ships, we send tracking details by email or SMS. Use the provided tracking link to follow your package until delivery.
5. Address Accuracy
Please confirm that your name, address, phone number, and postal code are correct at checkout. ProstaVive is not responsible for delivery issues caused by incorrect details or recipient unavailability.
6. Delivery Issues
If your order arrives damaged, goes missing, or does not arrive within the expected timeframe, contact our support team within 7 days of the expected delivery date so we can investigate and assist.
7. International Shipping
International shipping availability, customs fees, and delivery timelines depend on the destination country. Any import duties or taxes remain the responsibility of the customer.
8. Contact Us
For shipping-related questions or order assistance, contact:
📧 Email: support@prostavive.com