At ProstaVive, customer trust and satisfaction matter to us. This Refund Policy explains how refunds work for purchases made through the official ProstaVive website and what you should expect if you request a return.
Direct Product Sales
ProstaVive sells its products directly through the official website. We manage order processing and customer support, but payments and shipping may involve trusted third-party service providers.
Refund Eligibility
You may qualify for a refund under the following conditions:
- You submit the refund request within 30 days of the purchase date
- You provide valid proof of purchase, such as an order number or confirmation email
- The product is unused or partially used
- The order was placed through the official ProstaVive website
Orders placed through unauthorized sellers or third-party marketplaces are not eligible for refunds through ProstaVive.
How to Request a Refund
To request a refund, email support@prostavive.com with:
- Your full name
- Order number or proof of purchase
- Reason for the refund request (optional)
Our support team reviews requests promptly and responds within 1–2 business days.
Refund Processing
If approved:
- Refunds are issued to the original payment method
- Processing usually takes 7–10 business days, depending on your bank or card provider
- You will receive confirmation once the refund is completed
Non-Refundable Situations
Refunds may not apply if:
- The request is made after the refund window
- The order was not placed on the official ProstaVive website
- The returned package is empty or missing product contents
Affiliate and External Purchases
If you purchased ProstaVive through an affiliate link or third-party seller, their refund policy applies. ProstaVive does not control returns, refunds, or disputes for purchases made outside the official website.
Contact Us
If you have questions about this Refund Policy or need assistance, contact us at:
📧 Email: support@prostavive.com
We aim to respond to all inquiries within 2 business days.